RE: I'm Ruddy, Your Product Support Manager — Ask Your Questions, I'm Here to Listen

👋 General Discussion & Introductions
1

https://community.rainpoint.com/t/im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/12

2

:person_raising_hand: Got a question? Ask below!

Whether it’s:

  • :wrench: How a feature works

  • :gear: Setup or pairing issues

  • :mobile_phone: App questions

  • :light_bulb: Feature suggestions

  • :hammer_and_wrench: Troubleshooting help

To help us help you faster, include:

  • Product model

  • What’s happening

  • Screenshots if possible

  • What you’ve already tried

Drop your questions below — I’m listening! :seedling:

3

I sent an email yesterday with the problem and a picture. Did you get it? I sent it to support@rainport.com

Someone replied to your post.

| Ruddy Customer Support Specialist
September 24 |

  • | - |

:person_raising_hand:Got a question? Ask below!

Whether it’s:

  • :wrench:How a feature works

  • :gear:Setup or pairing issues

  • :mobile_phone:App questions

  • :light_bulb:Feature suggestions

  • :hammer_and_wrench:Troubleshooting help

4

Thanks for following up! Just to confirm — could you double-check which email address you sent it to?

5

It was sent to support@rainport.com

6

What email address did you send it from? I’ll look it up with that.

7

nosho4mo@grm.net

8

Hi Smitty,

Looks like the email went to the wrong address — support@rainport.com isn’t ours. The correct one is:

:e_mail: support@rainpoint.com

Feel free to resend it there, or just post your question here in the community — we’re happy to help either way!

Thanks! :seedling: