Gateway offline

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1

I bought “RAINPOINT WiFi Sprinkler Timer 4 Zone, Outdoor Smart Water Timer for Garden Hose with Brass Inlet & Outlet”.
And I had problems accessing the Gateway- it is located far away in a country house and is often offline.
Can Gateway work in a local network? My router has a static Ip and I can see the ip Gateway
Then I would be able to issue commands to the Gateway ip address via the command line.
Thanks!
Nikita

2

Hello,

Thank you for your inquiry.

To better assist you, please provide the following information:
Gateway model number
Timer model number

If you are using the HWG023 gateway, the device requires a 2.4GHz Wi-Fi connection to function properly. It does not support direct LAN control or command transmission via IP address; the gateway must remain online via Wi-Fi to receive commands from the app.

If your gateway frequently disconnects, please check the following:

  1. Adjust the placement of the gateway relative to the router to improve the Wi-Fi signal. Avoid placing the gateway behind multiple walls or thick glass, and ensure there is no interference from motors or other electrical appliances.
  2. Reset the network or power supply; the connection should automatically restore after a short wait.
  3. Check if the power supply (voltage) is stable. For plug-in gateways, try a different wall outlet; for USB gateways, try replacing the power adapter or USB cable.
  4. Router settings: Features such as internet time limits, website access restrictions, or parental controls—as well as incorrect IP/MAC binding configurations—can prevent the device from accessing the internet. Please access the router’s management interface to check and adjust these settings.
  5. Excessive number of connected clients: Too many devices connected to the router’s Wi-Fi simultaneously can lead to slow speeds or a loss of internet access. Try reducing the number of connected devices or switching to a router capable of handling more connections.
  6. Check for the latest firmware version. In the app, go to: Home Screen > Tap Device Icon > Tap the button in the top-right corner > Check for Updates.

Best regards,
RainPoint Customer Support Team

3

Good afternoon!
Thanks for the answer!

Items 1-6 - I checked everything, I did everything according to the instructions.

Timer model number - htv405frf

Gateway model number - hwg023wbrf

Thanks for the help!