# RE: I'm Ruddy, Your Product Support Manager — Ask Your Questions, I'm Here to Listen **URL:** \ **Category:** 👋 General Discussion & Introductions\ **Created:** [September 23, 2026, 9:19pm UTC](https://community.rainpoint.com/t/re-im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/801 "2026-09-23T21:19:34Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![smitty](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@smitty](https://community.rainpoint.com/u/smitty)\ **Post date:** [September 23, 2026, 9:19pm UTC](https://community.rainpoint.com/t/re-im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/801/1 "2026-09-23T21:19:34Z")
[https://community.rainpoint.com/t/im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/12](https://community.rainpoint.com/t/im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/12) ---
**Author:** ![Ruddy](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.rainpoint.com/ruddy/32/108_2.png) [@Ruddy](https://community.rainpoint.com/u/Ruddy)\ **Post date:** [September 24, 2026, 2:25am UTC](https://community.rainpoint.com/t/re-im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/801/2 "2026-09-24T02:25:06Z")
### **🙋 Got a question? Ask below!** Whether it’s: - 🔧 How a feature works - ⚙ Setup or pairing issues - 📱 App questions - 💡 Feature suggestions - 🛠 Troubleshooting help * * * **To help us help you faster, include:** - Product model - What’s happening - Screenshots if possible - What you’ve already tried Drop your questions below — I’m listening! 🌱 ---
**Author:** ![smitty](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@smitty](https://community.rainpoint.com/u/smitty)\ **Post date:** [September 24, 2026, 11:05pm UTC](https://community.rainpoint.com/t/re-im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/801/3 "2026-09-24T23:05:50Z")
I sent an email yesterday with the problem and a picture. Did you get it? I sent it to [support@rainport.com](mailto:support@rainport.com) Someone replied to your post. > ![](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.rainpoint.com/ruddy/45/108_2.png "Ruddy") | [Ruddy](https://community.rainpoint.com/u/ruddy) Customer Support Specialist > September 24 | > > - | - | ### **![:person_raising_hand:](https://emoji.discourse-cdn.com/twitter/person_raising_hand.png?v=15 ":person\_raising\_hand:")Got a question? Ask below!** Whether it’s: - ![:wrench:](https://emoji.discourse-cdn.com/twitter/wrench.png?v=15 ":wrench:")How a feature works - ![:gear:](https://emoji.discourse-cdn.com/twitter/gear.png?v=15 ":gear:")Setup or pairing issues - ![:mobile_phone:](https://emoji.discourse-cdn.com/twitter/mobile_phone.png?v=15 ":mobile\_phone:")App questions - ![:light_bulb:](https://emoji.discourse-cdn.com/twitter/light_bulb.png?v=15 ":light\_bulb:")Feature suggestions - ![:hammer_and_wrench:](https://emoji.discourse-cdn.com/twitter/hammer_and_wrench.png?v=15 ":hammer\_and\_wrench:")Troubleshooting help ---
**Author:** ![RainPoint\_Admin](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.rainpoint.com/rainpoint_admin/32/73_2.png) [@RainPoint\_Admin](https://community.rainpoint.com/u/RainPoint_Admin)\ **Post date:** [September 28, 2026, 12:55am UTC](https://community.rainpoint.com/t/re-im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/801/4 "2026-09-28T00:55:28Z")
Thanks for following up! Just to confirm — could you double-check which email address you sent it to? ---
**Author:** ![smitty](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@smitty](https://community.rainpoint.com/u/smitty)\ **Post date:** [September 28, 2026, 1:48am UTC](https://community.rainpoint.com/t/re-im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/801/5 "2026-09-28T01:48:41Z")
It was sent to [support@rainport.com](mailto:support@rainport.com) ---
**Author:** ![RainPoint\_Admin](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.rainpoint.com/rainpoint_admin/32/73_2.png) [@RainPoint\_Admin](https://community.rainpoint.com/u/RainPoint_Admin)\ **Post date:** [September 28, 2026, 8:18am UTC](https://community.rainpoint.com/t/re-im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/801/6 "2026-09-28T08:18:43Z")
What email address did you send it from? I’ll look it up with that. ---
**Author:** ![smitty](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@smitty](https://community.rainpoint.com/u/smitty)\ **Post date:** [September 28, 2026, 3:17pm UTC](https://community.rainpoint.com/t/re-im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/801/7 "2026-09-28T15:17:23Z")
[nosho4mo@grm.net](mailto:nosho4mo@grm.net) ---
**Author:** ![RainPoint\_Admin](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.rainpoint.com/rainpoint_admin/32/73_2.png) [@RainPoint\_Admin](https://community.rainpoint.com/u/RainPoint_Admin)\ **Post date:** [September 29, 2026, 1:09am UTC](https://community.rainpoint.com/t/re-im-ruddy-your-product-support-manager-ask-your-questions-im-here-to-listen/801/8 "2026-09-29T01:09:56Z")
Hi Smitty, Looks like the email went to the wrong address — **[support@rainport.com](mailto:support@rainport.com)** isn’t ours. The correct one is: 📧 **[support@rainpoint.com](mailto:support@rainpoint.com)** Feel free to resend it there, or just post your question here in the community — we’re happy to help either way! Thanks! 🌱