# Gateway offline

**URL:** <https://community.rainpoint.com/t/gateway-offline/367>\
**Category:** 👋 General Discussion & Introductions\
**Tags:** RainPoint\
**Created:** [June 10, 2026, 1:11pm UTC](https://community.rainpoint.com/t/gateway-offline/367 "2026-06-10T13:11:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nmaximov](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.rainpoint.com/nmaximov/32/375_2.png) [@nmaximov](https://community.rainpoint.com/u/nmaximov)\
**Post date:** [June 10, 2026, 1:11pm UTC](https://community.rainpoint.com/t/gateway-offline/367/1 "2026-06-10T13:11:52Z")

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I bought “RAINPOINT WiFi Sprinkler Timer 4 Zone, Outdoor Smart Water Timer for Garden Hose with Brass Inlet & Outlet”.  
And I had problems accessing the Gateway- it is located far away in a country house and is often offline.  
Can Gateway work in a local network? My router has a static Ip and I can see the ip Gateway  
Then I would be able to issue commands to the Gateway ip address via the command line.  
Thanks!  
Nikita

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**Author:** ![Ruddy](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.rainpoint.com/ruddy/32/108_2.png) [@Ruddy](https://community.rainpoint.com/u/Ruddy)\
**Post date:** [June 11, 2026, 1:37am UTC](https://community.rainpoint.com/t/gateway-offline/367/2 "2026-06-11T01:37:22Z")

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Hello,

Thank you for your inquiry.

To better assist you, please provide the following information:  
Gateway model number  
Timer model number

If you are using the HWG023 gateway, the device requires a 2.4GHz Wi-Fi connection to function properly. It does not support direct LAN control or command transmission via IP address; the gateway must remain online via Wi-Fi to receive commands from the app.

If your gateway frequently disconnects, please check the following:

1. Adjust the placement of the gateway relative to the router to improve the Wi-Fi signal. Avoid placing the gateway behind multiple walls or thick glass, and ensure there is no interference from motors or other electrical appliances.
2. Reset the network or power supply; the connection should automatically restore after a short wait.
3. Check if the power supply (voltage) is stable. For plug-in gateways, try a different wall outlet; for USB gateways, try replacing the power adapter or USB cable.
4. Router settings: Features such as internet time limits, website access restrictions, or parental controls—as well as incorrect IP/MAC binding configurations—can prevent the device from accessing the internet. Please access the router’s management interface to check and adjust these settings.
5. Excessive number of connected clients: Too many devices connected to the router’s Wi-Fi simultaneously can lead to slow speeds or a loss of internet access. Try reducing the number of connected devices or switching to a router capable of handling more connections.
6. Check for the latest firmware version. In the app, go to: Home Screen \> Tap Device Icon \> Tap the button in the top-right corner \> Check for Updates.

Best regards,  
RainPoint Customer Support Team

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<div class="post-metadata">

**Author:** ![nmaximov](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.rainpoint.com/nmaximov/32/375_2.png) [@nmaximov](https://community.rainpoint.com/u/nmaximov)\
**Post date:** [June 15, 2026, 10:55am UTC](https://community.rainpoint.com/t/gateway-offline/367/3 "2026-06-15T10:55:25Z")

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Good afternoon!  
Thanks for the answer!

Items 1-6 - I checked everything, I did everything according to the instructions.

Timer model number - htv405frf

Gateway model number - hwg023wbrf

Thanks for the help!